SHIPPING & TAX
- Orders are shipped USPS First Class or Priority Mail. Shipping cost will be calculated at checkout. We will email you tracking information once your order ships.
- Orders typically ship from our warehouse excluding weekends and holidays.
- Please allow extra shipping time during sale periods and holiday season. Orders placed afternoon will ship .
- GardenFreak is not responsible for any delays due to local disruptions.
- Sorry, we currently do not ship internationally.
- We do NOT charge sales tax if your order is shipped outside the state of Illinois!
To start your return, please enter the order number and the email you provided at the time of purchase and in your confirmation email.
COMMON RETURN QUESTIONS
What items are returnable?
- Within 7 days of receipt of your shipment.
- In original condition with original packaging.
- Unwashed and unworn items with original tags still attached.
What items are non-refundable?
- Free gifts
- Promo merchandise
- Sale and clearance items
Are there charges for return?
- There is no charge for returned items that meet the above criteria.
- The original shipping charge is non-refundable.
- You are responsible for return shipping charges.
How do I return?
- Enter your order number and email address in the fields above and click Start a Return.
- Follow the screen instructions and select the items you want to return.
- You will get a confirmation email with shipping instructions.
When will I receive my refund?
- We will send an email notification that we have received your returned item. We will notify you of approval status of your return.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment
GardenFreak is the sole owner of the information collected on this site. When you use our website, we collect personal information such as your name, e-mail, billing & shipping address, telephone number, and payment details. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. It is solely used to correctly & fully process your order. All transactions are secure and encrypted, and we never store your credit card information.